At Audrey Papers, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or return within the following guidelines:
Refunds and Returns
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You may request a return or refund within 7 days of receiving your order.
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The item must be in its original, unused, and resalable condition with all packaging intact.
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To initiate a return or refund, please contact us at [email protected] with your order number and a brief explanation of why you are returning the product. We will guide you through the return process.
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Once the returned item is received and inspected, we will process your refund or exchange. Please note that the refund will be issued to your original payment method.
Non-Refundable Items
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Items that have been used or damaged after delivery.
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Products that have been opened or tampered with.
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Customized items, such as personalized stationery, are not eligible for return or refund unless defective.
Return Shipping
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Customers are responsible for return shipping costs, unless the item was defective or an error was made on our part.
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We recommend using a trackable shipping service to return items. Audrey Papers is not responsible for items lost or damaged during the return shipping process.
Processing Time for Returns and Refunds
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Returns and refunds will be processed within 7-10 business days once the item is received and inspected.
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Please note that processing times may vary depending on the payment method used.